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The Samsung flagship phone Galaxy Note 7 was yet to be officially launched in Nigeria before the sad incidents of explosions began to surface among its current users. However, for the sake of those that already have the Note 7 in their possession, Samsung Nigeria has decided to speak on their concerns and also available assistance to its Nigerian users.
In a press release by Samsung, the company has stated that,
“We are working with relevant regulatory bodies to investigate the recently
reported cases involving the Galaxy Note7. For the benefit of consumers’
safety, we stopped sales and exchanges of the Galaxy Note7 and have
consequently decided to stop production.”
Samsung remains committed to working diligently with
appropriate regulatory authorities to take all necessary steps to resolve the
situation. Consumers with either an original Galaxy Note7 or replacement Galaxy
Note7 device are advised to power down and stop using the device and take
advantage of the remedies available at our Samsung Authorized Service Centres.
Although the Galaxy Note7 has not been released in Nigeria,
the current Galaxy Note7 users, despite the original place of purchase are
kindly advised to visit the nearest Samsung Authorized Service Centre for
immediate assistance.
Customers are advised to return their Galaxy Note7 to
Samsung Authorized Service Centres and be guided with available options. Those
who have already returned their Galaxy Note7 will also be contacted from
Samsung for their options.
“We sincerely apologize for the inconvenience this
may cause to customers and partners who have trusted and waited for the Galaxy
Note7,” said Emmanouil Revmatas, Director and Business Leader, Information
Mobile and Technology, Samsung Electronics West Africa.
For further enquiries, customers are kindly advised to
contact the Samsung Call Centre - Toll free 0800-7267864 (0800-SAMSUNG)
Source: TechcityNG
Got anything to add to this post? Tell us via comments
Source: TechcityNG
Got anything to add to this post? Tell us via comments
I wonder why some people can still be holding on to the Galaxy Note 7 after seeing all the graphics images of casualties.
ReplyDeleteAnd the interesting part is that the company even resolved to change it yet people won't listen, it's not Nigerians alone though.